ToteRunnerRequest totes

Rental Agreement

Last updated: September 12, 2026

These are the terms you agree to when you book totes with us. We've kept it in plain English — if anything here is unclear, call (616) 402-8504 and ask before you book.

Before you launch: this is a template, not legal advice. A licensed Michigan attorney should review it — especially sections 5, 6, and 8 — and every fees below reflect your stated amounts, but an attorney should confirm they're enforceable as liquidated damages under Michigan consumer law before you publish this.

The short version

  • 14 days included, then a small daily rate.
  • Take care of them, return them reasonably clean, and there's nothing else to pay.
  • Free cancellation up to 48 hours before delivery.
  • We're a tote rental service — we don't pack or move your things.
What you're renting+
  • ToteRunner rents reusable plastic moving totes and a rolling dolly as listed in your chosen package. The totes remain our property throughout — this is a rental, not a sale.
Rental period+
  • Every package includes 14 days, starting on your delivery date. If you keep the totes longer, we charge a per-day rate based on your package size (shown at checkout before you pay).
  • If totes aren't returned or made available for pickup after your rental period ends, daily charges continue until pickup is completed.
Payment+
  • Submitting a request doesn't charge you. Once we confirm your dates we'll send payment details, and your reservation is held when payment is received.
  • Delivery and pickup are free within 15 miles of our hub. Beyond that, a $1.50/mile fee applies and is calculated at checkout before payment.
Cancellations+
  • Cancel at least 48 hours before your scheduled delivery for a full refund. Within that window, a $25 cancellation fee applies. If the totes have already been delivered, a $49 restocking fee applies.
  • Need to change your dates? Contact us as early as you can and we'll accommodate it if we're able.
Taking care of the totes+
  • You're responsible for the totes from delivery until we confirm pickup.
  • Each tote holds up to about 60 lbs. Overloading can damage them and may void the normal wear-and-tear allowance below.
  • Please return them free of food debris, liquids, and hazardous residue. A $15 cleaning fee may apply to totes needing more than a standard wipe-down.
  • Totes may not be used for hazardous materials, perishable food, live animals, firearms, or anything illegal.
Lost or damaged totes+
  • Normal wear and tear is expected and never charged for.
  • Totes or accessories that are lost, stolen, or damaged beyond normal use are billed at $15 per tote and $25 per dolly.
Delivery and pickup+
  • We'll confirm a delivery window before your date. You don't need to be home if you give us a safe, accessible drop-off spot when you book.
  • We're a door-to-door service — we deliver to the nearest accessible point (driveway, garage, porch, or unit door) and don't carry items inside.
  • We aren't responsible for delays caused by inaccurate addresses, blocked access, or circumstances outside our control such as severe weather or road closures.
Safety and liability+
  • You're responsible for safely lifting, stacking, and transporting the totes and their contents. We aren't responsible for injuries from handling them, or for damage to items packed inside.
  • We're a tote rental service, not a moving company — we don't pack, load, or move your belongings.
  • To the extent Michigan law allows, our total liability is limited to the amount you paid for your rental.
Governing law+
  • This agreement is governed by the laws of the State of Michigan.

Questions before you book? Email hello@toterunnergr.com or call (616) 402-8504.

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