ToteRunnerRequest totes

Privacy Policy

Last updated: September 12, 2026

Before you launch: this is a detailed starting template, not legal advice. Have a licensed attorney in Michigan review it — especially the sections on payment data, analytics, and any state-specific privacy rights — before publishing.

1. Who this policy covers

This policy explains how ToteRunner ("we," "us") collects, uses, and protects information from people who visit our website or book a tote rental ("you"). It applies to https://www.toterunnergr.com and any related booking or contact forms.

2. Information we collect

When you use our site or book a rental, we may collect:

  • Booking details: full name, email address, phone number, delivery address (street, city, state, zip), delivery and pickup dates, and package/add-on selections.
  • Payment information: we don't collect payment through this website. Once we confirm your reservation, we arrange payment separately. [Update this section to describe whichever payment method you settle on.]
  • Address verification data: when you enter a zip code, we send it to a third-party zip-lookup service to confirm the city/state and estimate delivery distance. No account or persistent identifier is created with that service.
  • Communications: messages you send us by email, phone, or contact form.
  • Site usage data: with your cookie consent, basic analytics (pages viewed, general location by IP, device type) via Google Analytics.

3. How we use your information

  • To schedule and fulfill your tote delivery and pickup
  • To process payment and send booking confirmations or receipts
  • To contact you about your reservation (delivery windows, delays, issues)
  • To calculate delivery distance and any applicable delivery fee
  • To respond to questions or support requests
  • To improve our website, with your analytics consent
  • To detect and prevent fraud, spam, or abuse of our booking system

We do not use your information for automated decision-making that produces legal or similarly significant effects.

4. How we share your information

We share information only as needed to run the business:

  • Zippopotam.us (or successor address-verification provider) — receives only the zip code you enter, to verify it and estimate distance.
  • Google Analytics — receives anonymized usage data, only if you accept analytics cookies.
  • [Your hosting provider] — hosts the website and processes requests to serve pages; standard server logs (IP address, timestamp, page requested) may be retained briefly for security purposes.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

5. Cookies

We use a small number of cookies: one to remember your cookie consent choice, and — only if you accept — Google Analytics cookies to understand site traffic. You can decline analytics cookies in the banner shown on your first visit, and you can clear cookies at any time in your browser settings.

6. Data retention

[Decide and state your real retention period — for example: "We retain booking records for 3 years for tax, accounting, and dispute-resolution purposes, then delete or anonymize them."]

7. Data security

We use industry-standard measures (HTTPS encryption in transit, restricted access to booking records) to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Your rights and choices

You can ask us to access, correct, or delete the personal information we hold about you by emailing hello@toterunnergr.com. Depending on your state of residence, you may have additional rights under state privacy law (for example, Michigan does not currently have a comprehensive consumer privacy statute in effect as of this writing — confirm current law with your attorney before finalizing this section, and add any state-specific disclosures your customers require).

9. Children's privacy

Our services are intended for adults arranging their own moves and are not directed at children under 13. We do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this policy from time to time. We'll update the "Last updated" date above when we do. Continued use of our site after changes means you accept the updated policy.

11. Contact us

Questions about this policy or your data? Email hello@toterunnergr.com or call (616) 402-8504.